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| Terms & Conditions |
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To order goods through the E-Trade Enterprises Ltd. Company website you must
be at least 18 years of age. We will treat each order for goods as an offer
by you to purchase the goods subject to these terms and conditions. It is the
responsibility of the buyer to return and collect goods to / from the Company
premises.
All products as advertised are at all times subject to availability.
When the customer/buyer returns goods to the Company the costs incurred The
Company reserves the right to charge carriage fees to the buyer in the returning
/ dispatching of goods.
E-Trade Enterprises Ltd gives no assurance as to the mutual compatibility of
components sold on any single invoice. It is the responsibility of the buyer
to ensure that the goods purchased are suitable for the purpose intended. Advice
sought by the customer from the Company in this respect may be given but cannot
be relied upon by the customer or guaranteed by the Company unless the Company
has access to the working system and the ability to carry out a full inspection
of any software or operating system.
All prices published by the Company are inclusive of VAT @ 17.5%. Prices are
subject to change without prior notice at the discretion of the Company.
Whilst the Company endeavors to ensure all images and specifications as advertised
are correct at the time of publication they do vary. As such we can accept no
responsibility for incorrect images and /or information.
In the case of agreed credit account sales, payment is due in full on the terms
of credit agreed which shall be due no later than the agreed duration of credit
from the date of invoice (usually 14 days). Any failure to pay shall entitle
the Company at its option to treat the agreed credit account contract as repudiated
by the buyer or to delay the delivery of any outstanding goods until paid (in
addition to any other remedy). Also the Company reserves the right to charge
3% above the Barclays Bank PLC base rate of interest on all aged invoices
not settled within the agreed terms of the buyers credit account.
E-Trade Enterprises Ltd reserve the right to alter the agreed status & payment
terms of any buyers account without agreement from or notice to the buyer and
to demand payment in full at any time.
The Company remains the owner of all goods shipped to the buyer until the Company
has been paid in full.
If any payment due under these conditions is overdue in full or in part the
Company may, without prejudice to any of its other rights, recover and / or
resell all the goods or any part of them and may enter the buyers premises by
its servants or agents to recover the goods and the buyer shall be liable for
all the Company costs of so doing.
If any act or proceedings shall be commenced in which the buyers solvency is
concerned, all monies under any transaction covered by these Conditions shall
become immediately due and payable.
The Company reserves the right to decline service to any company or consumer.
The Company offers a one year Return to Base Warranty on all new products. However
some goods may have on-site service arrangements included when purchased. It
is important to make a note of this in order to ensure the most efficient and
effective service is provided by the Company and the on-site service used. The
Company reserves the right to return any such goods that have an on-site service
and to make arrangements for the on-site service to be provided and to charge
for any costs incurred in returning the goods to the customer.
Carriage fees are not included in any published prices. Prices are updated periodically
and are subject to change without notice. Carriage charges apply to Great Britain
mainland only. Extra charges will be levied to residents of Northern Ireland,
The Republic of Ireland, the Shetland Isles, The Isle of Man and all other offshore
regions of the UK not mentioned herein.
Except where the buyer is dealing as a consumer (as defined in the unfair contract
terms act 1977, section 12) all other warranties, conditions or terms relating
to fitness for purpose, merchantability or condition of the goods, whether implied
by Statute, Common Law or otherwise are excluded and the buyer warrants that
the buyer is satisfied as to the suitability of the goods for the buyers purpose.
Where goods are purchased by the customer from a retail outlet that is operated
by the Company the terms and conditions that apply to purchases that are made
through the e-commerce sight or at a distance will not apply in all instances.
Where the customer has the ability to evaluate the purchase it will not be possible
for the goods to be returned unless they are found to be defective or do not
meet the specification as described. When goods are returned because they are
defective they will be replaced or a full refund will be made. If goods are
brought back by the customer for any other reason and the customer is seeking
a refund of the purchase price the policy will be to provide the customer with
a credit note that will be valid for a period of six months. This credit note
may only be used as payment or part-payment for goods purchased from the Company.
Any consideration for exchange of goods or issue of a credit note will be subject
to the goods being in such a condition as new that will enable the Company
to obtain full value for them.
The Company does not accept responsibility for the loss of any software or data
stored on any system or storage media handed to the company for inspection,
repair, upgrade or other.
The Company does not accept responsibility for any failures to the buyers
components within its possession, unless these have been damaged by goods supplied
by the Company.
The Company reserves the right to levy charges for any of the following services:
o Inspection of any piece of computer equipment and installation / replacement
of either software or hardware. o Use of credit / debit cards or rapid cheque
clearance facilities. o Diagnosis and testing of any problems encountered with
any piece of hardware or software. o Recovery of any hardware or software problems
and backup of any data when requested by the customer.
The Company accepts the responsibility if goods are incorrectly dispatched (i.e.
goods not matching the specification displayed on the accompanying invoice)
if notified to, and agreed by, the Company within 7 working days of receipt.
The Company agrees to pay the return postage and dispatch charges of the correct
goods. The Company does not accept any consequential loss to the customer during
this period and offers no compensation for such.
The company will endeavor to deliver the goods within a reasonable period of
time from receipt of the order and payment. This is normally within 3-5 working
days but in certain circumstances where an order is placed for a product that
may be out of stock it may take up to thirty days before delivery can be completed.
In accordance with the Distance Selling Regulations, the following applies to
all mail order and E-Commerce contracts:
-- The buyer is entitled to return the goods within 7 working days for a refund
subject to the following:
-- It is reasonable for the buyer to open the outer packaging and inspect the
goods. It is not acceptable to break any seals on the accompanying software
or on the item itself.
-- Any software that forms a part of the goods (driver and software disks)
if unsealed by the buyer; is exempt from the right to cancel and return the
goods under the Distance Selling Regulations. However, if the goods are not
as specified, advertised or faulty, then the buyer may still reject the goods
under The Sales of Goods Act.
-- Computer Systems built to the customers individual specifications are exempt
from the right to cancel under the Distance Selling Regulations. This does not
include our pre- specified Computer Systems available directly from stock.
-- If the buyer properly rejects any of the goods in accordance with the Distance
Selling Regulations within 7 working days in writing, the buyer shall nonetheless
be responsible for the return cost of the goods.
-- If the returned goods received by the Company are not in a sellable as
new condition, then the Company reserves the right to make a charge for restocking
and resale at a price that is less than that charged for the goods if sold as
new. This charge will vary according to the condition of the returned goods.
o Whether goods are returned in a sellable condition is to be judged by the
Company.
-- The goods cannot be returned unless an RMA number has been requested and
obtained from the Company and the package clearly marked on the outside with
this identification.
The Company accepts no responsibility for any consequential loss caused to the
buyer for the receiving of faulty goods. Faulty goods received shall be dealt
with as outlined below.
Whilst every effort shall be made to keep any delivery date, time of delivery
shall not be of the essence. The Company shall not be liable for any consequential
loss incurred by the buyer or any other person or company arising directly or
indirectly out of any failure to meet any estimated delivery date.
Unless otherwise agreed the Company may deliver by installments and in such
case each installment shall be treated as a separate contract and any delay,
default or non-delivery in respect of any installment by the Company shall not
entitle the buyer to cancel the remainder of the Contract.
The Company cannot accept any returned goods found to fall into one or more
of the following categories:
-- The goods are in some way physically damaged by the buyer.
-- The warranty label is found to have been tampered with / torn.
-- The goods are found not to have been sold to the customer by the Company.
-- The goods do not have a corresponding RMA number displayed clearly on the
item(s). An RMA number must be obtained before any item is sent back to the
Company.
-- The procedure for obtaining an RMA number can be found on the Company web
site or obtained from the registered office of the Company.
We cannot accept any claims for damage if the above time scales are not followed.
Inspect all goods on arrival as damage must be reported within 72 hours of receipt
and prior to any installation. If your goods appear damaged in any way, including
packaging, they must be signed for as "damaged" on the delivery sheet
with the courier. This covers you in the event of a claim for damage to the
items.
As internal damage cannot always be identified on delivery, the Customer must
sign the drivers manifest as "unchecked". Should any damage be identified
on opening the package the Company must be advised immediately of the exact
damage. It is imperative that the Customer does not dispose of any of the packaging,
as this will be required to affect a claim against the carrier. The claim will
be handled by the Company and an arrangement will be made to collect the damaged
goods and replacements will be sent.
The maximum time allowed reporting to the Company any physical damage is 72
hours. After 72 hours, any claims of physical damage will not be accepted for
refund or replacement.
Non-faulty items returned to our premises complete in the original packaging
together with manuals and software disks within 7 working days of purchase may
obtain a credit note. Goods must be sellable as new in order to qualify for
a credit note. All software must be unused and sealed within the original packaging.
Outside of 7 working days, non faulty items will not be exchanged or a credit
note offered under any circumstances. Full refunds will not be considered if
the goods are damaged in any way and seals broken invalidating any warranty.
The Company will not accept liability for goods lost in transit unless we are
notified within 5 days from the expected delivery date. This will be the date
advised on the Customers automated dispatch note which is emailed to the Customer
once the items have left our warehouse.
Items that develop a fault and returned within the twelve month warranty period
will be repaired where possible and practical.
An item that is exchanged within the 12 month warranty period may be replaced
with a refurbished or repaired product.
Items purchased from the Bargain Basement or sold at a special price as end
of line or for other reasons that prevent them from being sold as new are sold
with a 30 day warranty only. These items may be second user, refurbished or
discontinued stock. They may be missing drivers, manuals, cables and accessories.
Packaging, if supplied, may not be in new condition. All items are tested working.
Except as may be implied by law where the buyer is dealing as a consumer, in
event of any breach of these Conditions by the Company the remedies of the buyer
shall be limited to damages which shall in no circumstances exceed the price
of the goods and the Company shall under no circumstances be liable for any
indirect, incidental or consequential damages.
These terms and conditions are subject to UK law.
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